At iOSys Digital, we strive to ensure your satisfaction with our products and services. This Return and Refund Policy outlines our guidelines for returning products and seeking refunds.
1. Product Returns:
a. Eligibility: You may return a product purchased from iOSys Digital within 30 days of delivery if it is unused, unopened, and in its original packaging.
b. Return Process: To initiate a return, please contact our customer support team at info@iosysdigital.com to obtain a Return Merchandise Authorization (RMA) number. You will be responsible for shipping the product back to us.
c. Refund: Upon receiving the returned product and verifying its eligibility, we will issue a refund to the original payment method used for the purchase, minus any applicable shipping charges.
2. Service Refunds:
a. Non-Refundable Services: Please note that services provided by iOSys Digital, including but not limited to consulting, digital marketing campaigns, and IT services, are non-refundable.
3. Exceptions:
a. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately at info@iosysdigital.com. We will arrange for a replacement or issue a refund, depending on your preference.
b. Digital Products: Digital downloads, software licenses, and subscriptions are non-returnable and non-refundable once the product key has been issued or the download has been completed.
4. Contact Us:
If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at support@example.com.
5. Policy Changes:
We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase from iOSys Digital, you agree to abide by the terms of this Return and Refund Policy.
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