Shipping Policy – Inside UAE
At iOSys Digital, we aim to provide efficient and reliable shipping services to our customers within the United Arab Emirates (UAE). Please review the following shipping policy for deliveries within the UAE:
1. Shipping Methods:
a. Standard Shipping: We offer standard shipping services for deliveries within the UAE. The estimated delivery time for standard shipping is typically 3-5 business days.
b. Express Shipping: For customers who require expedited delivery, we also offer express shipping options. The estimated delivery time for express shipping is typically 1-3 business days.
2. Shipping Fees:
a. Standard Shipping: Standard shipping within the UAE is offered free of charge for orders above [insert minimum order amount]. For orders below this amount, a flat shipping fee of [insert shipping fee] will apply.
b. Express Shipping: Express shipping fees within the UAE vary depending on the weight and dimensions of the package. The shipping cost will be calculated and displayed at checkout.
3. Order Processing Time:
a. Standard Shipping: Orders placed for standard shipping within the UAE are typically processed and dispatched within 3 business days.
b. Express Shipping: Orders placed for express shipping within the UAE are prioritized for expedited processing and dispatch. Orders are typically processed within 1 business day.
4. Delivery Tracking:
a. Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.
5. Delivery Address:
a. Accuracy of Information: Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for delays or undelivered packages caused by incorrect or incomplete addresses.
6. Contact Us:
If you have any questions or concerns about our shipping policy within the UAE, please contact our customer support team at info@iosysdigital.com
Shipping Policy – Outside UAE
For customers located outside the United Arab Emirates (UAE), please refer to the following shipping policy for international deliveries:
1. International Shipping:
a. Shipping Destinations: We offer international shipping to select countries outside the UAE. The list of eligible countries and shipping rates will be provided at checkout.
b. Shipping Methods: The estimated delivery time varies depending on the destination country and selected shipping method.
2. Shipping Fees:
a. Shipping Rates: International shipping rates are calculated based on the destination country, package weight, and dimensions. The shipping cost will be displayed at checkout before you complete your purchase.
3. Customs and Duties:
a. Import Regulations: Customers are responsible for any customs duties, taxes, or import fees levied by their country’s customs authorities. iOSys Digital is not responsible for delays or additional charges incurred during customs clearance.
4. Order Processing Time:
a. Processing Time: Orders for international shipping are typically processed and dispatched within 3-7 business days.
5. Delivery Tracking:
a. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking details. You can use this information to track the status of your delivery.
6. Contact Us:
If you have any questions or concerns about our international shipping policy, please contact our customer support team at info@iosysdigital.com